The RoleWe are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.Key ResponsibilitiesConduct one-on-one meetings with Customers to understand goals and develop strategiesSchedule trainings to empower and educate CustomersConduct data analysis to develop insightsEducate Customers on new featuresOptimize processes to scale success efficientlyDefine and track core customer success metrics (e.g., retention) Collect feedback from Customers to inform the product roadmapContribute to Sales and Customer Support processes as neededQualificationsProven track record in a customer-facing role (Customer Success, consulting, agency, or sales)Excellent communication and problem-solving skillsStrong desire to help others and think on your feetComfortable working “in the weeds” to solve problems and building processes for repeatable solutionsAbility to multitask, prioritize, and manage time effectivelyExperience in e-commerce, SaaS, or analytics-oriented companies is a plusFamiliarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus

The Role Roll up your sleeves and let’s build together! From day one, we’ll ask you to contribute to any and every aspect of our stack. It could be adding new functionality to the core experimentation capabilities of the platform, designing and implementing a new integration, or reworking a complicated user flow. Our team is lean and mean — less than 10 engineers and only a handful of product and design. This means you’ll work closely with everyone, including those in non-technical roles like our sales, support, and success teams. Month one will be characterized by “learning by doing” - taking on features that are meaningful in impact with input from other teammates to get deep in the codebase and concepts while also providing value to our customers. From there you’ll tackle increasingly complex and ambiguous problems. With varying degrees of input from your product and design teammates, you’ll figure out the implementation details from schema and API design to UI polish. We have thousands of customers, too, so there are often opportunities to work directly or indirectly with them. Understanding the customer perspective and having empathy are important skills that will help make you effective in each of the countless micro design decisions you make each day. Tech Stack Knowledge in all of these is not required, but you should be excited to work within and help us improve the stack.TypeScript monorepoFrontend - React web app hosted on AWS S3/Cloudfront; Redux, Material UI, ReactQueryBackend - Serverless NodeJS hosted on AWS Lambda, managed by SST. MySQL database. Also includes SQS queues, Dynamo tables, dockerized lambdas, etc….“Plugin” - Compiled client-side javascript written in TypescriptAnalytics - AWS Eventbus, Kinesis, Flink, Kafka, and Clickhouse.You’re a Great Fit IfYou have experience owning product and feature development from ideation to delivery You’re able to hold a lot of context in your head — there are a lot of moving pieces here to keep in mindExploration, learning, and experimentation are core to your processYou have deep expertise in areas that will level us upAt the same time have curiosity to learn try a different approachYou empathize with our customers, and care deeply about making them successfulYou're a team player and can work collaboratively while also being independentYou want to shape the future of e-commerceNote: please only apply to ONE software engineering role at Intelligems. We are able to move candidates between the Frontend & Full Stack roles as needed.

The RoleWe are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.Key ResponsibilitiesConduct one-on-one meetings with Customers to understand goals and develop strategiesSchedule trainings to empower and educate CustomersConduct data analysis to develop insightsEducate Customers on new featuresOptimize processes to scale success efficientlyDefine and track core customer success metrics (e.g., retention) Collect feedback from Customers to inform the product roadmapContribute to Sales and Customer Support processes as neededQualificationsProven track record in a customer-facing role (Customer Success, consulting, agency, or sales)Excellent communication and problem-solving skillsStrong desire to help others and think on your feetComfortable working “in the weeds” to solve problems and building processes for repeatable solutionsAbility to multitask, prioritize, and manage time effectivelyExperience in e-commerce, SaaS, or analytics-oriented companies is a plusFamiliarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plusUK/CET time zone preferred

We're looking for a product manager to own the surfaces Intelligems merchants interact with most — from building and configuring experiences to launching and managing them in production.This PM leads our Experiences pillar: Visual Builder, AI-powered creation, experience management, and the infrastructure that governs what goes live on a merchant's storefront. The role spans product craft, AI product strategy, and execution-layer technical work — you'll partner closely with engineering and design to define how merchants create tests, personalization, and content variants, and how those experiences ship reliably.This role requires someone who can take a technically flexible, powerful product and make it feel simple to a merchant without technical capabilities. It also requires the technical agency to navigate the real constraints of building on Shopify storefronts, iframes, and proxy layers — and genuine instincts for how agentic AI changes the way products need to be built, not just what they can do.What You'll DoOwn the creation experience end-to-endLead product for the Visual Builder and all experience creation surfaces, from first interaction to go liveDefine what it means for a non-technical merchant to build and launch a test successfullyWork with design to simplify a technically flexible product without sacrificing what makes it powerfulOwn experience management: how merchants find, edit, pause, and understand the tests they've launchedShape how AI powers the building experienceDefine the AI-powered creation flow — how merchants describe what they want, how the agent builds it, and where humans stay in the loopSet the product requirements for what makes a surface reliably operable by an agent: state management, error handling, feedback loopsIdentify where AI reduces friction in the creation flow and where it introduces confusion, and build accordinglyOwn launch confidence and reliabilityDefine the previews, validation states, and feedback signals that tell a merchant their experience is going to work before they go livePartner with engineering to set and hold the quality bar for everything that touches a live storefrontOwn the reliability of the creation-to-launch pipeline — from how experiences are configured to how they behave in productionWhat You BringRequired Experience & SkillsProduct and design craft: you have a specific point of view on what makes a complex, flexible product accessible to a non-technical user. You've made real simplification decisions and can describe what you gave up to get there. You work with design as a genuine creative partner, not just a handoffAI-native product instinct: you think about AI as the mechanism that does the work, not a feature to add. You understand what it means for a product surface to be reliably operable by an agent and have genuine opinions on where AI helps and where it creates frictionTechnical agency: you don't need to code, but you stay in technically hard problems until a path emerges. You've found solutions through constrained environments before, and you think about what serves the merchant and what the team can actually ship in the same breathIdeal Background3+ years of product management experience, with meaningful time on builder or creation tools — products where users had to make somethingB2B SaaS experience with real customers and real stakesTrack record of partnering closely with engineering on technically constrained work; comfortable scoping and committing under ambiguityExperience advocating for product quality and launch reliability, not just feature deliveryNot afraid of sharing ideas by building them — you’ve used AI tools to create working prototypes, test concepts, or demo featuresBonus: familiarity with Shopify or any product that runs inside a third-party storefront environmentBonus: experience building alongside or shipping agentic AI workflowsBonus: understanding of front-end rendering, component architecture, or proxy-based implementationsKey AttributesCraft-oriented — specific opinions about what makes an experience good, and holds that bar under shipping pressureTechnically curious — engages with hard technical problems rather than routing around them; stays in the problem until a path emergesUser-centered — builds from the non-technical merchant's experience, not the feature spec; knows the difference between functional and trustworthyAI-native — thinks about what it means for products to be built by agents, not just assisted by them, and has opinions about what that requiresCollaborative — works closely with design, engineering, and the broader product team; understands that craft at this level is a team sport

About the RoleWe're hiring a Strategic Finance Associate to join Intelligems' finance function — and help build it. This is the second finance hire at the company, sitting directly alongside the Head of Strategic Finance and touching everything from monthly close to board prep to the data infrastructure that powers how we understand and operate the business.This is not a typical finance role. You won't be handed a pre-built set of spreadsheets to maintain quarter over quarter. Intelligems treats data as a competitive advantage — financial and operational metrics flow from Snowflake through into Tableau, HubSpot and other tools — and the analysis that comes out of this team lands directly with the founders and shapes real decisions. There are no layers between the work you do and the people acting on it.You'll start by owning recurring finance operations and core analytical workflows. Over time, the expectation is that you grow into deeper work: understanding how data is modeled and structured, helping define how the company measures performance, investigating key business questions, and producing the proactive analysis that drives company strategy. The ceiling here is high, and deliberately so.This role is designed for someone who wants to grow into a finance and business leader. The right person will develop deep context on how a SaaS company operates — across GTM, product, finance, and data — and over time become a key thought partner in how the company measures performance, allocates resources, and makes strategic decisions.We're looking for someone who wants to understand how the numbers are built, not just what they say.What You'll DoServe as the Company's Data BackboneHelp maintain consistency across financial and operational metrics so the company is working from a trusted source of truthWhen a team is building something new — a health score, a dashboard, a new performance metric — you're in the room helping define what it should measure, where the data comes from, and whether it's being used correctlyDevelop fluency in how our financial and operational data is structured in Snowflake and dbt, and grow into having real input on how new metrics get defined and modeled as the company scalesNo prior experience with Snowflake, dbt or Tableau required — but you need to want to learn it, and to think carefully about how data should be built, not just consumedStrategic AnalysisMaintain and evolve existing dashboards as the business changes and new questions surfacePartner directly with leaders across Sales, Marketing, Customer Success, and other teams to investigate performance, define metrics, and improve decision-makingWork on analyses tied to pricing, retention, GTM performance, forecasting, customer behavior, and overall company performanceBe the person who can take a business question and turn it into a clear, reliable, well-structured answerOwn Recurring Finance OperationsExecute monthly close in coordination with our bookkeeping partner — categorizing transactions, reviewing financials, and ensuring everything ties and makes sensePrepare and distribute monthly financial packages to founders, function leaders, and banking partnersRun monthly commissions — pulling deal data, reviewing for accuracy, coordinating payoutOwn quarterly board deck financials and support fundraising preparation as neededBuild Leverage Through AIHelp evaluate, implement, and maintain AI tools and agents that amplify what our team can doEnsure the data that flows into AI systems is accurate, well-structured, and consistently defined — because the quality of the output depends entirely on the quality of the inputIdentify workflows across finance and GTM operations where automation can improve speed, accuracy, or insightStay current with the tools that are changing how finance and ops teams work — and bring that knowledge back to the teamWho You AreMust-HavesStrong Excel skills — comfortable building financial models from scratch, not just editing themGenuinely analytical — you think carefully about what data means and where it might be wrong before putting it in front of othersCurious about how data systems work — you want to understand where numbers come from, not just what they areDetail-oriented and reliable — the recurring work here requires consistency and accuracy, and you take pride in bothLow ego, high ownership — equally comfortable cleaning up a messy reconciliation as presenting analysis to the foundersBackgrounds We're Excited About2–5 years in finance — investment banking, PE, FP&A, corporate finance, Big 4, consulting, or startup financeFamiliarity with SaaS metrics (MRR, retention, churn, NDR) is a strong plusPrior exposure to SQL, Tableau, or modern data tools — or a demonstrated ability to pick up technical skills quicklyComfortable in ambiguity and figuring things out without a lot of hand-holdingWhy This Role MattersThe finance function here doesn't just report on what happened; it maintains the data layer the whole company relies on and helps every team make better decisions.The data infrastructure here is still being shaped. The reporting is still being designed. The analysis you produce will reach the founders and influence real decisions on pricing, customers, company strategy, and more. If you want to own something meaningful, learn a full data stack end-to-end, and grow alongside a company at an inflection point, this is the right seat.

The RoleWe're looking for Growth Account Executives to join our sales team and help e-commerce brands unlock their profit potential. In this role, you'll own the full sales cycle for our SMB segment—from pipeline generation, to discovery, through close—working with Shopify merchants who are ready to get serious about optimizing their businesses through onsite experimentation and personalizations.This is a closing role where you'll build and manage your own pipeline, run demos, navigate objections, and ultimately help merchants understand how Intelligems can transform their business. If you bring a strong work ethic, thrive in ambiguity, and genuinely care about helping customers and teammates succeed, we'd love to hear from you.As a customer-first, product-oriented company, all success will be driven by the caliber of people on the team. Our values and more about us can be found here: https://intelligems.io/aboutus.What You'll DoOwn the full sales cycle from pipeline generation and qualification through close for our SMB segmentRun compelling product demos that connect Intelligems' capabilities to each merchant's specific challenges and goalsManage and grow your pipeline through a combination of self sourced pipeline, inbound leads, SDR-sourced opportunities, partner introductions, and in person eventsNavigate complex buying decisions by understanding merchant priorities, addressing objections, and building urgencyForecast accurately and maintain disciplined CRM hygiene in HubSpotCollaborate closely with SDRs, Marketing, Customer Success, and Product to share learnings and improve our go-to-market motionContribute to team knowledge by sharing what's working, helping teammates problem-solve, and continuously refining our sales playbookWho You AreYou bring a strong work ethic and genuine care for the people around you—both customers and teammates. You're the type of person who embraces what we call an "aggressive learning style"—you enjoy the process of learning and creating, you're not afraid to fail, and you find energy in getting better every single day. You believe the best results come from lifting others up, sharing what you learn, and winning as a team.You'll thrive here if:You're comfortable with ambiguity and energized by the challenge of building something newYou're coachable and hungry for feedback—you actively seek input from teammates and use it to improveYou genuinely care about helping others succeed, whether that's a prospect trying to grow their business or a colleague who needs supportYou default to collaboration—sharing insights, celebrating team wins, and asking for help when you need itYou put the team first, understanding that our collective success matters more than individual achievementsYou bring curiosity and empathy to every conversation, whether with prospects or teammatesRequirements2+ years of experience in a closing sales roleTrack record of success closing deals in the $1K–$5K MRR rangeStrong pipeline generation, discovery, demo, and negotiation skillsExcellent written and verbal communicationComfort with building and managing your own pipeline and forecasting accuratelyExperience with CRM tools (HubSpot preferred)Preferred:Software/SaaS sales experienceExperience selling to e-commerce brands or within the Shopify ecosystemRemote work experience and ability to thrive in a distributed team environmentLocationWhile we are a distributed company with the capacity to work well remotely (and have for many years), for the sales organization, we do believe the best work is done in a hybrid environment. Ideal candidates will be able and willing to work in the New York office 2-3 days a week. While this is not required, it's preferred. Relocation is available in some cases.

The RoleWe are seeking a highly motivated Onboarding Manager to join our team. You will be the first point of contact for new customers, responsible for guiding them through their lifecycle. Reporting to the Head of Customer Success, you will work hands-on with new brands to ensure they are set up for success—training them on the platform, helping them build the foundation for long-term value. This is a consultative, high-touch role that combines platform education with strategic enablement.Key ResponsibilitiesLead kickoff sessions to set expectations and understand business goalsTrain customers on test setup (price, content, shipping, offers) and platform best practicesHelp customers interpret analytics and test resultsDevelop tailored testing strategies aligned to customer objectivesOptimize onboarding processes and track core metrics to scale efficientlyCollect customer feedback to inform the product roadmapQualificationsProven track record in a customer-facing role (Onboarding, Customer Success, Implementation, consulting, or agency)Excellent communication and problem-solving skillsStrong desire to help others and think on your feetComfortable working “in the weeds” to solve problems and building processes for repeatable solutionsAbility to multitask, prioritize, and manage time effectively across multiple concurrent projectsExperience in e-commerce, SaaS, or analytics-oriented companies is a plusFamiliarity with A/B testing concepts, data analysis tools (Tableau, Looker, SQL, or similar), or technical integrations is a plus

We're looking for a product manager to turn Intelligems' data into decisions merchants can actually act on.This PM leads our Analysis pillar: analytics surfaces, sitewide reporting, post-test metrics, benchmarking, recommendations, and AI-powered interpretation. Intelligems has a data asset most competitors can't replicate, and this PM exists to make that advantage real for merchants who don't have a data team.This is a high-impact, highly cross-functional role. You'll work closely with data engineering, data science, and the broader product team to define what merchants see, how they interpret it, and how AI closes the distance between data and confident action. The job requires someone who builds for non-analysts, has genuine opinions about where opinionated product experiences matter and where data infrastructure matters more, and can hold their own in technical conversations about how data gets computed and delivered.What You'll DoMake data actionable for non-analystsLead product for analytics and insight surfaces with one clear mandate: showing data and creating understanding are not the same thing. Every surface — from sitewide P&L to post-test metrics — should help a merchant who isn't a data expert reach a faster, more confident decision.Drive interpretation, not just display. The gap between a chart and a decision is where merchants struggle.Define which views, metrics, and analytical lenses matter most to merchants navigating the platform.Own the analytics experience within experiments, from in-test performance through post-test metrics that reveal the full impact story of a test weeks and months after it ends.Own benchmarkingDefine how merchants understand their performance relative to peers. What does "good" look like for their industry and traffic mix? And how does that drive their next set of optimization actions?Work with data science on the methodology and infrastructure behind peer groups and industry normsBuild AI-powered interpretation and recommendationsDefine the product strategy for AI summaries, chat, and "interpret this" experiences across analytics surfacesShape how we structure and expose Intelligems data through our MCP layer so AI agents can query it reliablyBuild toward proactive insight delivery. Merchants should learn something important before they think to find it themselves.What You BringRequired Experience & SkillsProduct and design craft: you have a specific point of view on what makes a complex, flexible product accessible to a non-technical user. You've made real simplification decisions and can describe what you gave up to get there. You work with design as a genuine creative partner, not just a handoffAI-native product instinct: you think about AI as the mechanism that does the work, not a feature to add. You understand what it means for a product surface to be reliably operable by an agent and have genuine opinions on where AI helps and where it creates frictionTechnical agency: you don't need to code, but you stay in technically hard problems until a path emerges. You've found solutions through constrained environments before, and you think about what serves the merchant and what the team can actually ship in the same breathIdeal Background3+ years of product management experience, with meaningful time working with analytics — either shipping or exhibiting an affinity for data-first productsB2B SaaS experience with real customers and real stakesExperience working closely with data engineering or data science teams, not just consuming their output, but scoping and prioritizing the work alongside themExperience advocating for product quality and launch reliability, not just feature deliveryDemonstrated ability to make data legible and actionable for non-analysts — the merchants using this product are running e-commerce businesses, not data science teams, and you've built for that realityFamiliarity with the metrics that move e-commerce businesses: CVR, RPV, AOV, LTV, subscription attach rate, and why they move independently of each otherNot afraid of sharing ideas by building them — you’ve used AI tools to create working prototypes, test concepts, or demo featuresBonus: familiarity with Shopify or any product that runs inside a third-party storefront environmentBonus: experience building alongside or shipping agentic AI workflowsKey AttributesCraft-oriented — specific opinions about what makes an experience good, and holds that bar under shipping pressureTechnically curious — engages with hard technical problems rather than routing around them; stays in the problem until a path emergesUser-centered — builds from the non-technical merchant's experience, not the feature spec; knows the difference between functional and trustworthyAI-native — thinks about what it means for products to be built by agents, not just assisted by them, and has opinions about what that requiresCollaborative — works closely with design, engineering, and the broader product team; understands that craft at this level is a team sport