Careers at Intelligems

As a Solutions Engineer at Intelligems, you’ll own the technical relationship with our customers from the first conversation through expansion. You'll work alongside Sales to remove technical barriers that slow or kill deals, alongside Onboarding to ensure what we sell is what we implement, and alongside Customer Success to identify and unlock expansion opportunities that require new solutioning. The thread connecting all of it is you: the person who understands both what Intelligems can do technically and what the customer is actually trying to accomplish commercially.

Intelligems operates in a technically complex environment — Shopify storefronts, headless architectures, custom integrations, dynamic pricing logic — and the gap between a customer understanding what's possible and a customer believing it's possible for them is real. You're the person who closes that gap.

Key Responsibilities

Own the technical pre-sale motion

• Partner with Account Executives on deals that have technical complexity: integration scoping, custom or headless architecture, and anything where a wrong answer in the first conversation costs us the deal
• Lead technical discovery: understand how a customer's stack is built, where Intelligems fits, and what the implementation will actually require
• Remove technical objections before they become blockers. Turn "I'm not sure if this works with our setup" into a clear path to launch

Drive technical expansion post-sale

• Support Onboarding’s adoption goals by removing technical blockers as customers are learning our platform
• Partner with Customer Success to identify accounts where new solutioning unlocks new revenue: new test types, re-integration scoping, headless implementations, and more
• Translate what the customer wants to accomplish into a concrete technical path forward, and help CS close the deal

What You Bring

• Commercial instincts: you understand that your job is to help the company grow, not just to answer technical questions. You think about deals, velocity, and retention — and you're motivated by those outcomes. You're comfortable being measured on revenue, not just resolution time
• Technical depth: you can hold your own in a conversation about API integrations, JavaScript implementations, Shopify architecture, and custom data pipelines. You don't need to be an engineer, but you need to understand what engineers are building well enough to scope it accurately and explain it clearly
• Customer presence: you're confident in customer-facing conversations, including sales calls where the stakes are real and the customer hasn't committed yet. You know how to build trust quickly, set accurate expectations, and handle pushback without losing the room

Qualifications

• 3+ years in a Solutions Engineering, Sales Engineering, or Technical Account Management role, or a customer-facing technical role where you were measured on commercial outcomes
• Experience in B2B SaaS, ideally in a product that required hands-on implementation or integration work
• Comfortable working across a full customer lifecycle and partnering with Sales & Customer Success teams
• Familiarity with e-commerce platforms, particularly Shopify
• Nice to haves:
• • Experience with A/B testing, pricing tools, or personalization platforms
  • Familiarity with headless commerce architectures or custom Shopify implementations
  • Experience in a startup or high-growth environment where the playbook wasn't written yet
  • Strong preference for Pacific or Mountain time zone

The Role
We're hiring a Revenue Operations Manager to build the infrastructure that every customer-facing team at Intelligems runs on. This is a build-from-the-ground-up role. You'll own how we measure performance, how our revenue tools work, and how our GTM and Customer teams get the visibility they need to hit their numbers. Today, this work is spread thin across the team. You'll bring it under one roof and raise the bar by having a proactive point-of-view, with an overarching goal of systematically improving how every customer-facing team works.

This is a player-coach role. You'll set the strategy and do the hands-on work, starting in HubSpot, and grow a small team of contractors underneath you over time. You'll report to our Head of Finance and partner with leaders across the team.

What You'll Do

• Build and maintain dashboards and reporting infrastructure for forecasting, pipeline health, retention, expansion, and revenue performance
• Own the tooling: Run HubSpot end-to-end as the hands-on admin, along with our marketing stack and Pylon. As the work grows, hire and manage contractors to handle day-to-day operations so the systems hum quietly in the background.
• Design & implement the process layer: Lead CRM enhancements, system implementations, and process improvements that connect our tools and data end-to-end, so routing, handoffs, and workflows tie together and run cleanly across teams
• Bring an AI lens to RevOps: Identify where AI and automation can uplevel our work, from forecasting and reporting to data hygiene and routine ops, and build those tools and workflows into how the team runs. This includes embedding AI directly into our core tooling, so our systems get smarter, not just bigger.
• Partner with Finance and Leadership: Support planning cycles, including forecasting, headcount planning, compensation & quota plans, and operational performance review

Who You Are

• Strong analytical chops: You're comfortable in the data, and can turn messy inputs into metrics people can trust.
• Hands-on HubSpot experience: Deep understanding of automation, workflow design, data structure, and reporting capabilities.
• A systems thinker: You see how data, tools, and processes connect, and you design for the whole flow instead of patching one piece at a time.
• AI-first in how you think: You instinctively look for where AI can do the work or uplevel it, with the judgment to know where it helps and where it doesn't.
• Cross-functional by default: You influence XF teams without formal authority, and you frame everything in terms of revenue.
• Low ego, high ownership: You're equally happy cleaning up a messy pipeline and presenting the forecast to the founders.

Experience Requirements

• 5+ years in RevOps, sales ops, or GTM systems, ideally earlier stage at a B2B SaaS startup
• Track record owning HubSpot as the primary admin
• Familiarity with modern AI tools and workflows, including Claude, and a demonstrated ability to leverage AI to improve efficiency and execution
• Deep familiarity with SaaS GTM metrics and comfort across a modern data stack (Snowflake, Tableau)
• Nice to have: Experience managing contractors or a small team is a plus

The Role

Roll up your sleeves and let’s build together! From day one, we’ll ask you to contribute to any and every aspect of our stack. It could be adding new functionality to the core experimentation capabilities of the platform, designing and implementing a new integration, or reworking a complicated user flow.

Our team is lean and mean — less than 10 engineers and only a handful of product and design. This means you’ll work closely with everyone, including those in non-technical roles like our sales, support, and success teams.

Month one will be characterized by “learning by doing” - taking on features that are meaningful in impact with input from other teammates to get deep in the codebase and concepts while also providing value to our customers.

From there you’ll tackle increasingly complex and ambiguous problems. With varying degrees of input from your product and design teammates, you’ll figure out the implementation details from schema and API design to UI polish.

We have thousands of customers, too, so there are often opportunities to work directly or indirectly with them. Understanding the customer perspective and having empathy are important skills that will help make you effective in each of the countless micro design decisions you make each day.

Tech Stack

Knowledge in all of these is not required, but you should be excited to work within and help us improve the stack.

• TypeScript monorepo
• Frontend - React web app hosted on AWS S3/Cloudfront; Redux, Material UI, ReactQuery
• Backend - Serverless NodeJS hosted on AWS Lambda, managed by SST. MySQL database. Also includes SQS queues, Dynamo tables, dockerized lambdas, etc….
• “Plugin” - Compiled client-side javascript written in Typescript
• Analytics - AWS Eventbus, Kinesis, Flink, Kafka, and Clickhouse.

You’re a Great Fit If

• You have experience owning product and feature development from ideation to delivery
• You’re able to hold a lot of context in your head — there are a lot of moving pieces here to keep in mind
• Exploration, learning, and experimentation are core to your process
• You have deep expertise in areas that will level us up
• At the same time have curiosity to learn try a different approach
• You empathize with our customers, and care deeply about making them successful
• You're a team player and can work collaboratively while also being independent
• You want to shape the future of e-commerce

Note: please only apply to ONE software engineering role at Intelligems. We are able to move candidates between the Frontend & Full Stack roles as needed.