What You'll DoRaise the bar on design craftLead design on high-impact product surfaces — UX flows, interaction design, visual design, and information architecture across a complex, data-rich platformOwn and evolve our design system to ensure consistency and velocity as the product growsCritique and improve work across the team using real design principles — practically and constructively, not academicallyProduce implementation-ready designs that engineers can build from with confidenceManage and develop the design teamManage and mentor our current product designers with clear feedback, meaningful growth opportunities, and high autonomyDefine what good design looks like at Intelligems — establish quality standards and lightweight principles without introducing heavy processShape AI-native product experiencesLead design for agent-first, prompt-driven product interactions where AI runs experiments, surfaces recommendations, and acts on behalf of merchantsThink from first principles about trust, control, and transparency for systems that take actions autonomously on a user's behalfEvolve how design worksHelp define what the design process looks like when engineers can generate functional UI from a prompt in minutesRethink traditional design artifacts, handoffs, and workflows for a team that moves fast and leverages AI tools at every stepPartner across the orgWork directly with PMs, engineers, and founders to shape the roadmap from a design perspectiveBring a point of view on where design effort will have the most leverage — not every surface deserves the same level of investment, and you'll help the team focusWhat You Bring10-15 years of product design experience, including experience managing and mentoring othersA strong portfolio demonstrating fluency in information architecture, interaction design, and visual design across complex B2B products — with clear rationale for your decisions, not just visual polishHands-on experience building or meaningfully contributing to a design systemGood instincts about where to invest deeply in craft vs. where "good enough" is the right callGenuine curiosity about AI-native design — you're thinking seriously about what UX looks like when systems act autonomously, even if you haven't shipped it yetAlready using AI tools in your own design workflow in specific, tangible ways — not just general enthusiasmA player-coach orientation: you want to lead the team and do the work, and you don't see those as competing prioritiesBonus: growth-stage startup experience, ecommerce or retail tech background, familiarity with A/B testing or experimentation platforms.What Success Looks LikeDesign quality across the product is noticeably higher within your first few months — in your own work and in the output of the designers you manageYou've identified the highest-leverage design surfaces in the product and allocated the team's time accordinglyThe design team is growing: they articulate stronger design rationale, make better trade-off decisions, and feel supported without feeling micromanagedProduct and Engineering leaders actively seek out your perspective on roadmap decisions because it's grounded in user insight and craftYou've shipped at least one AI-native design surface that demonstrates how trust and user control should work when the product acts on its ownYou've started testing new ways of working — how design and engineering collaborate, what artifacts matter, how AI fits into the process — and the team is learning from the experiments

The RoleWe are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.Key ResponsibilitiesConduct one-on-one meetings with Customers to understand goals and develop strategiesSchedule trainings to empower and educate CustomersConduct data analysis to develop insightsEducate Customers on new featuresOptimize processes to scale success efficientlyDefine and track core customer success metrics (e.g., retention) Collect feedback from Customers to inform the product roadmapContribute to Sales and Customer Support processes as neededQualificationsProven track record in a customer-facing role (Customer Success, consulting, agency, or sales)Excellent communication and problem-solving skillsStrong desire to help others and think on your feetComfortable working “in the weeds” to solve problems and building processes for repeatable solutionsAbility to multitask, prioritize, and manage time effectivelyExperience in e-commerce, SaaS, or analytics-oriented companies is a plusFamiliarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus

The Role Roll up your sleeves and let’s build together! From day one, we’ll ask you to contribute to any and every aspect of our stack. It could be adding new functionality to the core experimentation capabilities of the platform, designing and implementing a new integration, or reworking a complicated user flow. Our team is lean and mean — less than 10 engineers and only a handful of product and design. This means you’ll work closely with everyone, including those in non-technical roles like our sales, support, and success teams. Month one will be characterized by “learning by doing” - taking on features that are meaningful in impact with input from other teammates to get deep in the codebase and concepts while also providing value to our customers. From there you’ll tackle increasingly complex and ambiguous problems. With varying degrees of input from your product and design teammates, you’ll figure out the implementation details from schema and API design to UI polish. We have thousands of customers, too, so there are often opportunities to work directly or indirectly with them. Understanding the customer perspective and having empathy are important skills that will help make you effective in each of the countless micro design decisions you make each day. Tech Stack Knowledge in all of these is not required, but you should be excited to work within and help us improve the stack.TypeScript monorepoFrontend - React web app hosted on AWS S3/Cloudfront; Redux, Material UI, ReactQueryBackend - Serverless NodeJS hosted on AWS Lambda, managed by SST. MySQL database. Also includes SQS queues, Dynamo tables, dockerized lambdas, etc….“Plugin” - Compiled client-side javascript written in TypescriptAnalytics - AWS Eventbus, Kinesis, Flink, Kafka, and Clickhouse.You’re a Great Fit IfYou have experience owning product and feature development from ideation to delivery You’re able to hold a lot of context in your head — there are a lot of moving pieces here to keep in mindExploration, learning, and experimentation are core to your processYou have deep expertise in areas that will level us upAt the same time have curiosity to learn try a different approachYou empathize with our customers, and care deeply about making them successfulYou're a team player and can work collaboratively while also being independentYou want to shape the future of e-commerceNote: please only apply to ONE software engineering role at Intelligems. We are able to move candidates between the Frontend & Full Stack roles as needed.

The RoleWe are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.Key ResponsibilitiesConduct one-on-one meetings with Customers to understand goals and develop strategiesSchedule trainings to empower and educate CustomersConduct data analysis to develop insightsEducate Customers on new featuresOptimize processes to scale success efficientlyDefine and track core customer success metrics (e.g., retention) Collect feedback from Customers to inform the product roadmapContribute to Sales and Customer Support processes as neededQualificationsProven track record in a customer-facing role (Customer Success, consulting, agency, or sales)Excellent communication and problem-solving skillsStrong desire to help others and think on your feetComfortable working “in the weeds” to solve problems and building processes for repeatable solutionsAbility to multitask, prioritize, and manage time effectivelyExperience in e-commerce, SaaS, or analytics-oriented companies is a plusFamiliarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plusUK/CET time zone preferred

The RoleWe're looking for Growth Account Executives to join our sales team and help e-commerce brands unlock their profit potential. In this role, you'll own the full sales cycle for our SMB segment—from pipeline generation, to discovery, through close—working with Shopify merchants who are ready to get serious about optimizing their businesses through onsite experimentation and personalizations.This is a closing role where you'll build and manage your own pipeline, run demos, navigate objections, and ultimately help merchants understand how Intelligems can transform their business. If you bring a strong work ethic, thrive in ambiguity, and genuinely care about helping customers and teammates succeed, we'd love to hear from you.As a customer-first, product-oriented company, all success will be driven by the caliber of people on the team. Our values and more about us can be found here: https://intelligems.io/aboutus.What You'll DoOwn the full sales cycle from pipeline generation and qualification through close for our SMB segmentRun compelling product demos that connect Intelligems' capabilities to each merchant's specific challenges and goalsManage and grow your pipeline through a combination of self sourced pipeline, inbound leads, SDR-sourced opportunities, partner introductions, and in person eventsNavigate complex buying decisions by understanding merchant priorities, addressing objections, and building urgencyForecast accurately and maintain disciplined CRM hygiene in HubSpotCollaborate closely with SDRs, Marketing, Customer Success, and Product to share learnings and improve our go-to-market motionContribute to team knowledge by sharing what's working, helping teammates problem-solve, and continuously refining our sales playbookWho You AreYou bring a strong work ethic and genuine care for the people around you—both customers and teammates. You're the type of person who embraces what we call an "aggressive learning style"—you enjoy the process of learning and creating, you're not afraid to fail, and you find energy in getting better every single day. You believe the best results come from lifting others up, sharing what you learn, and winning as a team.You'll thrive here if:You're comfortable with ambiguity and energized by the challenge of building something newYou're coachable and hungry for feedback—you actively seek input from teammates and use it to improveYou genuinely care about helping others succeed, whether that's a prospect trying to grow their business or a colleague who needs supportYou default to collaboration—sharing insights, celebrating team wins, and asking for help when you need itYou put the team first, understanding that our collective success matters more than individual achievementsYou bring curiosity and empathy to every conversation, whether with prospects or teammatesRequirements2+ years of experience in a closing sales roleTrack record of success closing deals in the $1K–$5K MRR rangeStrong pipeline generation, discovery, demo, and negotiation skillsExcellent written and verbal communicationComfort with building and managing your own pipeline and forecasting accuratelyExperience with CRM tools (HubSpot preferred)Preferred:Software/SaaS sales experienceExperience selling to e-commerce brands or within the Shopify ecosystemRemote work experience and ability to thrive in a distributed team environmentLocationWhile we are a distributed company with the capacity to work well remotely (and have for many years), for the sales organization, we do believe the best work is done in a hybrid environment. Ideal candidates will be able and willing to work in the New York office 2-3 days a week. While this is not required, it's preferred. Relocation is available in some cases.

The RoleWe're looking for our first Sales Development Representative to help build the foundation of our outbound sales engine. This is a ground-floor opportunity to shape how we identify, engage, and qualify prospects at a fast-growing e-commerce SaaS company.As an SDR at Intelligems, you'll own cold outbound prospecting while also helping qualify inbound leads. You'll be the first point of contact for many future customers—Shopify merchants looking to optimize their business through onsite experimentation and personalization. If you thrive in ambiguity, love the process of improving day after day, and want to be part of building something from scratch, this role is for you.As a customer-first, product-oriented company, all success will be driven by the caliber of people on the team. Our values and more about us can be found here: https://intelligems.io/aboutus.What You'll DoBuild and execute outbound campaigns targeting e-commerce brands and Shopify merchants through cold email, cold calling, social outreach, in person events and more.Research and identify high-potential prospects, understanding their business challenges and how Intelligems can helpQualify inbound leads by understanding prospect needs and determining fit with our solutionsBook qualified meetings for our Account Executives and ensure smooth handoffsIterate and improve our outbound playbook—testing messaging, sequences, and targeting approachesMaintain meticulous CRM hygiene in HubSpot, tracking all activities and pipeline progressCollaborate closely with Sales, Marketing, and Product to share prospect insights and refine our go-to-market approachWho You AreYou bring a strong work ethic and genuine care for the people around you—both customers and teammates. You're the type of person who embraces what we call an "aggressive learning style"—you enjoy the process of learning and creating, you're not afraid to fail, and you find energy in getting better every single day. You have a bias for action, take ownership of your results, and believe the best outcomes are a result of lifting others up, sharing what you learn, and winning as a team.You'll thrive here if:You're comfortable with ambiguity and energized by the challenge of building something newYou're coachable and hungry for feedback—you actively seek input from teammates and use it to improveYou genuinely care about helping others succeed, whether that's a prospect trying to grow their business or a colleague who needs supportYou default to collaboration—sharing insights, celebrating team wins, and asking for help when you need itYou put the team first, understanding that our collective success matters more than individual achievementsYou bring curiosity and empathy to every conversation, whether with prospects or teammatesRequirements1+ years of experience in sales, business development, customer-facing roles, or a demonstrated track record of hustle and drive (we're open to non-traditional backgrounds for the right candidate)Excellent written and verbal communication skillsComfort with cold outreach—you're not intimidated by rejectionStrong organizational skills and attention to detailA genuine interest in e-commerce, SaaS, or helping businesses growExperience with CRM tools (HubSpot preferred) is a plusLocationWhile we are a distributed company with the capacity to work well remotely (and have for many years), for the sales organization, we do believe the best work is done in a hybrid environment. Ideal candidates will be able and willing to work in the New York office 2-3 days a week. While this is not required, it's preferred. Relocation is available in some cases.

The RoleWe are seeking a highly motivated Onboarding Manager to join our team. You will be the first point of contact for new customers, responsible for guiding them through their lifecycle. Reporting to the Head of Customer Success, you will work hands-on with new brands to ensure they are set up for success—training them on the platform, helping them build the foundation for long-term value. This is a consultative, high-touch role that combines platform education with strategic enablement.Key ResponsibilitiesLead kickoff sessions to set expectations and understand business goalsTrain customers on test setup (price, content, shipping, offers) and platform best practicesHelp customers interpret analytics and test resultsDevelop tailored testing strategies aligned to customer objectivesOptimize onboarding processes and track core metrics to scale efficientlyCollect customer feedback to inform the product roadmapQualificationsProven track record in a customer-facing role (Onboarding, Customer Success, Implementation, consulting, or agency)Excellent communication and problem-solving skillsStrong desire to help others and think on your feetComfortable working “in the weeds” to solve problems and building processes for repeatable solutionsAbility to multitask, prioritize, and manage time effectively across multiple concurrent projectsExperience in e-commerce, SaaS, or analytics-oriented companies is a plusFamiliarity with A/B testing concepts, data analysis tools (Tableau, Looker, SQL, or similar), or technical integrations is a plus