Careers at Intelligems

The Role

We're hiring a Forward Deployed Optimization Associate to join Agentic Optimization (AO), Intelligems' new AI-native optimization team.

You'll deploy AI agents and Intelligems-powered fixtures on real Shopify brands' storefronts, across the full funnel: content, pricing, upsells, offers, checkout, and post-purchase. Agents do the heavy lifting on research, analysis, and test setup, so you can run more experiments, faster, than any traditional CRO program. You own the outcome: revenue and profit lift for every brand you work with.

Forward deployed means you're in the field. You're the customer's main point of contact and the person in the room when results get reviewed. You're also our sharpest signal on what the agents get right, where they break, and what we should build next.

This is an early, build-mode team. The playbook isn't written yet, and you'll help write it.

What You'll Do

• Deploy agents on live storefronts: use Intelligems' agentic tooling, Claude Code, and Intelligems MCPs to research, configure, and launch tests across your accounts. Build workflows that make each deployment faster than the last.
• Run the experimentation program: build testing roadmaps prioritized by expected impact, launch tests across pricing, offers, upsells, checkout, and content, call results, and turn outcomes into next steps.
• Shape the product: you're the field signal for an agentic product. Log what works and what breaks, flag gaps, and work with Product on what we build next.
• Own the customer relationship: be the primary point of contact for your brands across calls and Slack. Translate results into clear recommendations for founders and e-commerce leaders, and hold the program accountable to revenue.
• Help write the playbook: create the briefs, roadmaps, and performance summaries customers see, and turn what you learn into delivery best practices for the team.

Qualifications

We're open to two backgrounds:

• CRO and experimentation: 2-4+ years running experimentation programs for e-commerce brands, whether agency-side, in-house, or as a consultant. You have strong opinions on test prioritization, statistical rigor, and what actually moves metrics like conversion, RPV, and PPV.
• AI-forward and client-facing: 2-4+ years in consulting, forward-deployed engineering (FDE), AI implementation, customer success, or a similar client-facing role. No CRO background required. You learn quickly, you already live in AI tools, and you figure things out before anyone shows you how. We'll teach you experimentation on the job.

Must have:

• Demonstrated, hands-on experience using AI tools and agents (Claude Cowork, Claude Code, MCPs, or similar) as part of your day-to-day work. That includes building repeatable workflows, automating multi-step tasks, connecting agents to tools and data sources, and knowing when to trust an output versus verify it
• Strong client-facing and relationship management skills: you can run a call, manage expectations, and keep an account healthy
• Self-starter who works well in ambiguity, unblocks yourself, and is driven by intrinsic motivation
• Track record of hitting targets and goals, with specifics you can point to
• Clear written and verbal communication, especially turning data into a recommendation someone can act on
• Executive presence and gravitas with customers: you show up as a trusted advisor to founders and senior e-commerce leaders, hold your ground on recommendations backed by data, and can steer a conversation when results or priorities get tough

Nice to have:

• Intelligems experience (preferred), either as a user, agency partner, or internal team member
• Shopify or e-commerce experience
• Comfort with data analysis (spreadsheets, SQL, or analytics tools)
• Agency or consulting background

Measures of Success

• Customer outcomes: accounts hitting their committed performance targets, including the 90-day guarantee where it applies
• Test velocity: tests launched per account per month at or above the target cadence
• Experiment and fixture variety: using the full Intelligems toolkit (pricing, shipping, offers, content, personalization) across accounts, not only one test type
• Retention: customers renewing and expanding past their initial term
• Customer satisfaction: strong relationship health across assigned accounts
• Product feedback: consistent, actionable findings logged into the AO feedback loop

The Role

We're hiring a Forward Deployed Optimization Manager to join Agentic Optimization (AO), Intelligems' new AI-native optimization team.

You'll deploy AI agents and Intelligems-powered fixtures on real Shopify brands' storefronts, across the full funnel: content, pricing, upsells, offers, checkout, and post-purchase. Agents do the heavy lifting on research, analysis, and test setup, so you can run more experiments, faster, than any traditional CRO program. You own the outcome: revenue and profit lift for every brand you work with.

Forward deployed means you're in the field. You're the customer's main point of contact and the person in the room when results get reviewed. You're also our sharpest signal on what the agents get right, where they break, and what we should build next.

This is an early, build-mode team. The playbook isn't written yet, and you'll help write it.

What You'll Do

• Deploy agents on live storefronts: use Intelligems' agentic tooling, Claude Code, and Intelligems MCPs to research, configure, and launch tests across your accounts. Build workflows that make each deployment faster than the last.
• Run the experimentation program: build testing roadmaps prioritized by expected impact, launch tests across pricing, offers, upsells, checkout, and content, call results, and turn outcomes into next steps.
• Shape the product: you're the field signal for an agentic product. Log what works and what breaks, flag gaps, and work with Product on what we build next.
• Own the customer relationship: be the primary point of contact for your brands across calls and Slack. Translate results into clear recommendations for founders and e-commerce leaders, and hold the program accountable to revenue.
• Help write the playbook: create the briefs, roadmaps, and performance summaries customers see, and turn what you learn into delivery best practices for the team.

Qualifications

We're open to two backgrounds:

• CRO and experimentation: 5-7+ years running experimentation programs for e-commerce brands, whether agency-side, in-house, or as a consultant. You have strong opinions on test prioritization, statistical rigor, and what actually moves metrics like conversion, RPV, and PPV.
• AI-forward and client-facing: 5-7+ years in consulting, forward-deployed engineering (FDE), AI implementation, customer success, or a similar client-facing role. No CRO background required. You learn quickly, you already live in AI tools, and you figure things out before anyone shows you how. We'll teach you experimentation on the job.

Must have:

• Demonstrated, hands-on experience using AI tools and agents (Claude Cowork, Claude Code, MCPs, or similar) as part of your day-to-day work. That includes building repeatable workflows, automating multi-step tasks, connecting agents to tools and data sources, and knowing when to trust an output versus verify it
• Strong client-facing and relationship management skills: you can run a call, manage expectations, and keep an account healthy
• Self-starter who works well in ambiguity, unblocks yourself, and is driven by intrinsic motivation
• Track record of hitting targets and goals, with specifics you can point to
• Clear written and verbal communication, especially turning data into a recommendation someone can act on
• Executive presence and gravitas with customers: you show up as a trusted advisor to founders and senior e-commerce leaders, hold your ground on recommendations backed by data, and can steer a conversation when results or priorities get tough

Nice to have:

• Intelligems experience (preferred), either as a user, agency partner, or internal team member
• Shopify or e-commerce experience
• Comfort with data analysis (spreadsheets, SQL, or analytics tools)
• Agency or consulting background

Measures of Success

• Customer outcomes: accounts hitting their committed performance targets, including the 90-day guarantee where it applies
• Test velocity: tests launched per account per month at or above the target cadence
• Experiment and fixture variety: using the full Intelligems toolkit (pricing, shipping, offers, content, personalization) across accounts, not only one test type
• Retention: customers renewing and expanding past their initial term
• Customer satisfaction: strong relationship health across assigned accounts
• Product feedback: consistent, actionable findings logged into the AO feedback loop

We're hiring Sales Development Representatives to help grow our outbound sales engine. This is an opportunity to accelerate a career in tech sales at a fast-growing AI company in the e-commerce space, with hands-on coaching and a clear path to grow.

As an SDR at Intelligems, you'll own cold outbound prospecting while also helping qualify inbound leads. You'll be the first point of contact for many future customers: Shopify merchants looking to optimize their business through onsite experimentation and personalization. If you outwork the people around you, love getting coached, and want to get better every single day, this role is for you.

As a customer-first, product-oriented company, all success will be driven by the caliber of people on the team. Our values and more about us can be found here: https://intelligems.io/aboutus.

What You'll Do

• Research and identify high-potential prospects, understanding their business challenges and how Intelligems can help
• Build and execute outbound campaigns targeting e-commerce brands and Shopify merchants through cold email, cold calling, social outreach, in person events and more.
• Book qualified meetings for our Account Executives and ensure smooth handoffs
• Leverage AI across your entire workflow, from researching accounts and personalizing outreach to prepping for calls and analyzing what's working, so you can do more, faster, and spend your time on real conversations with prospects
• Iterate and improve our outbound playbook by testing messaging, sequences, and targeting approaches
• Maintain meticulous CRM hygiene in HubSpot, tracking all activities and pipeline progress
• Work the room at in-person events alongside our Marketing and Growth teams, from industry conferences to our own hosted dinners and meetups, then follow up fast to turn attendees into booked meetings and pipeline
• Collaborate closely with Sales, Marketing, and Product to share prospect insights and refine our go-to-market approach

Who You Are

Above all, we're looking for four things:

1. Work ethic. You have a track record of outworking expectations, whether that's holding down multiple jobs, training for a sport, putting yourself through school, or grinding at something until you got good at it.
2. Coachability. You seek out feedback, don't get defensive, and actually change what you do after you get it. You embrace what we call an "aggressive learning style": you enjoy learning, you're not afraid to fail, and you find energy in getting better every day.
3. Motivation. You have a clear reason for wanting to build a career in tech sales, and you push yourself whether or not anyone is watching.
4. Clear communication. Whether you're writing a cold email, picking up the phone, or explaining an idea to a teammate, you're clear and easy to follow, in writing and out loud. You're genuinely curious about people: you lead with questions, listen more than you talk, and seek to understand before drawing conclusions. You know the most persuasive thing you can do is make someone feel understood, so you reflect back what you're hearing, get to the heart of what matters to them, and earn trust before you ask for anything.

You also bring genuine care for the people around you, both customers and teammates. You take ownership of your results and believe the best outcomes come from lifting others up, sharing what you learn, and winning as a team.

You'll thrive here if:

• You're coachable and hungry for feedback; you actively seek input from teammates and use it to improve
• You're not intimidated by rejection and can keep your energy up after hearing "no"
• You genuinely care about helping others succeed, whether that's a prospect trying to grow their business or a colleague who needs support
• You default to collaboration—sharing insights, celebrating team wins, and asking for help when you need it
• You put the team first, understanding that our collective success matters more than individual achievements
• You bring curiosity and empathy to every conversation, whether with prospects or teammates

Requirements

• No prior SDR, sales experience, or college degree required.
• A demonstrated track record of hard work and hustle in any professional setting including and not limited to part-time jobs, service industry, retail, internships, etc.
• A clear desire to build a career in tech sales
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• A genuine interest in tech, AI, e-commerce, and helping businesses grow
• Able to work from our New York City office in the Financial District 2-3 days a week
• Experience with CRM tools (HubSpot) is a bonus, not a requirement

What's In It For You

• Hands-on coaching and a clear path to grow into an Account Executive role for high performers
• Direct mentorship from experienced sales leadership
• A front-row seat to how the best ecommerce brands grow. You'll be talking with founders and operators at brands you already know and buy from
• Skills that compound: you'll learn modern outbound and AI-powered sales tools from day one, the toolkit every top seller is going to need in a high earning career

Location

This role is hybrid in New York City. You'll be required to work from our office in Lower Manhattan 2-3 days a week. We believe early-career sellers learn fastest when they're in the room with their team.

The Role

Roll up your sleeves and let’s build together! From day one, we’ll ask you to contribute to any and every aspect of our stack. It could be adding new functionality to the core experimentation capabilities of the platform, designing and implementing a new integration, or reworking a complicated user flow.

Our team is lean and mean — less than 20 engineers and only a handful of product and design. This means you’ll work closely with everyone, including those in non-technical roles like our sales, support, and success teams.

Month one will be characterized by “learning by doing” - taking on features that are meaningful in impact with input from other teammates to get deep in the codebase and concepts while also providing value to our customers.

From there you’ll tackle increasingly complex and ambiguous problems. With varying degrees of input from your product and design teammates, you’ll figure out the implementation details from schema and API design to UI polish.

We have thousands of customers, too, so there are often opportunities to work directly or indirectly with them. Understanding the customer perspective and having empathy are important skills that will help make you effective in each of the countless micro design decisions you make each day.

Tech Stack

Knowledge in all of these is not required, but you should be excited to work within and help us improve the stack.

• TypeScript monorepo
• Frontend - React web app hosted on AWS S3/Cloudfront; Redux, Material UI, ReactQuery
• Backend - Serverless NodeJS hosted on AWS Lambda, managed by SST. MySQL database. Also includes SQS queues, Dynamo tables, dockerized lambdas, etc….
• “Plugin” - Compiled client-side javascript written in Typescript
• Analytics - AWS Eventbus, Kinesis, Flink, Kafka, and Clickhouse.

You’re a Great Fit If

• You have experience owning product and feature development from ideation to delivery
• You’re able to hold a lot of context in your head — there are a lot of moving pieces here to keep in mind
• Exploration, learning, and experimentation are core to your process
• You have deep expertise in areas that will level us up
• At the same time have curiosity to learn try a different approach
• You empathize with our customers, and care deeply about making them successful
• You're a team player and can work collaboratively while also being independent
• You want to shape the future of e-commerce

Note: please only apply to ONE software engineering role at Intelligems. We are able to move candidates between the Frontend & Full Stack roles as needed.